About i-net HelpDesk Mobile
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support. This app is specifically designed for supporters...
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.
MAIN FUNCTIONS
- Log in as supporter or dispatcher
- Access to requests and inquiries according to configured permissions
- Display details of the requests, including the processing steps
- Answer requests by email
- Edit requests (e.g. edit, finish, re-submit, set appointments …)
- Enable the customer to sign a processing step
- Variable view of requests (grouping, sorting)
- Create new requests
- Escalate requests to other resources
- Add, view and download attachments
- Search for requests (open and completed)
PREQUISITES
To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.
An HTTPS connection is recommended for secure access. Only valid certificates are accepted.
CHECK OUT THE I-NET HELPDESK
You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.
If you want to test the i-net HelpDesk server internally, and with your data, you can download the software free as a trial version from our website www.inetsoftware.de/de/helpdesk. The trial version is limited to 60 days and has no restrictions during this period.
SUPPORT
We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.
During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
Previous Versions
Here you can find the changelog of i-net HelpDesk Mobile since it was posted on our website on 2014-03-05 02:22:23.
The latest version is 3.7.1 and it was updated on 2024-04-19 18:48:30. See below the changes in each version.
i-net HelpDesk Mobile version 3.7.1 (22.08.2023)
Updated At: 2023-08-22
Changes: * Minor bug fixes
i-net HelpDesk Mobile version 3.7 (14.01.2021)
Updated At: 2021-01-14
Changes: * Improve stability
* List the fields "Order Field" 1 to 7 in the details of the ticket, if these are set
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* bug fix for older i-net HelpDesk Server versions
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* several bug fixes and improvements
* Android 6 is now the minimum requirement
* removed no more needed permissions
* for security reasons, no support for invalid SSL certificates
i-net HelpDesk Mobile version 3.7 (16.12.2020)
Updated At: 2020-12-17
Changes: * List the fields "Order Field" 1 to 7 in the details of the ticket, if these are set
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* bug fix for older i-net HelpDesk Server versions
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* several bug fixes and improvements
* Android 6 is now the minimum requirement
* removed no more needed permissions
* for security reasons, no support for invalid SSL certificates
i-net HelpDesk Mobile version 3.6 (10.12.2020)
Updated At: 2020-12-10
Changes: * bug fix for older i-net HelpDesk Server versions
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* several bug fixes and improvements
* Android 6 is now the minimum requirement
* removed no more needed permissions
* for security reasons, no support for invalid SSL certificates
i-net HelpDesk Mobile version 3.5 (19.11.2020)
Updated At: 2020-11-23
Changes: * several bug fixes and improvements
* Android 6 is now the minimum requirement
* removed no more needed permissions
* for security reasons, no support for invalid SSL certificates
i-net HelpDesk Mobile version 3.3
Updated At: 2016-08-09
Changes: 2.5 - 3.3:,- Android 4.0 as minimum requirement,- Several improvements for attachments and embedded images in ticket,- Remove account setting "Database Login" (If you are using an older i-net HelpDesk server than version 7.6, please upgrade to the latest version in order to continue using the app without restriction.),- Performance improvements and bug fixes,2.4:,- Supporting Material design,- Fixed URL redirection,- Fixed bugs in "Read Text" function,- Fixed bugs when downloading attachments
i-net HelpDesk Mobile version 2.1
Updated At: 2013-06-21
Changes: Several fixes and updates
Disclaimer
Official Google Play Link
We do not host i-net HelpDesk Mobile on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for i-net HelpDesk Mobile is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
